08:30
|
Registration and welcome refreshments
|
09:15
|
Welcome Speech & Headline Sponsor Message
|
09:30
|
KEYNOTE
Wiebe Wakker
Presented by Wiebe Wakker - Plug Me In
Wiebe Wakker is a Dutch world traveller who holds the current record for completing the longest ever electric car trip covering about 95,000 kilometres over 1119 days while crossing 33 countries without even visiting a gas station. His inspiring keynote shares a story of innovation, sustainability, adventure, and humour.
|
|
10:00
|
MSPs - Get Your Life Back
Presented by Jozef Kacala - GFI Software
|
|
10:15
|
The Value Proposition: Why Pricing Strategically is Essential for Your Business Success
Presented by Matt Scully - Kaseya
|
|
10:30
|
Automate to Accelerate, Building the foundations for an AI enabled future
Presented by Raymond Parkinson - ConnectWise
|
|
10:45
|
How To Create Successful Malware and Defend with Zero Trust
Presented by Cristiano Guerrieri - ThreatLocker
|
|
11:00
|
PANEL SESSION
The State of the MSP Market
In our opening debate, our panel will discuss the biggest trends and issues impacting the managed service community across the region. From the challenges of implementing and selling AI powered solution, to everything-as-a-service within a tougher regulatory landscape. With questions from the audience, this panel offers an engaging and interactive forum for active discussion with subject matter experts and MSPs.
ThreatLocker, GFI Software, Kaseya, and ConnectWise
|
|
11:20
|
|
Morning Break and Networking
|
11:45
|
Innovative technologies: An MSPs defence against cybercrime
Presented by Dr Darren Williams - BlackFog, and Matt Scotney-Jones - BlackFog
|
|
12:00
|
Better security starts with yourself
Presented by Theo Wind - Pax8
|
|
12:15
|
PANEL SESSION
Building a Better MSP
In our second debate, our panel will discuss what it takes to build an efficient and profitable MSP operation. From staff recruitment, through service creation, marketing and sales, this session examines the key elements that drive success. With questions from the audience, this panel offers insights into emerging best practice from a team of industry experts.
Pax8, MSP Mentor, BlackFog, and MSP Guest
|
|
12:35
|
|
Lunch Break and Networking
|
13:40
|
Welcome Back - Announcing the 3rd Prize Draw Winner for 4-course Lunch/Dinner for two at the revolving Moon Restaurant at the A'DAM tower
|
13:45
|
KEYNOTE
The MSP Golden Age
Presented by Johan Bakker - MSP Mentor
In his keynote, Johan Bakker, Founder & Lead Mentor at MSP Mentor, explores the latest trends impacting the MSP community and shares insights gained from his extensive work with MSPs across the region. The session will cover emerging technology areas such as automation and AI, as well as the evolution of service delivery strategies that are enabling innovative providers to grow significantly faster than the overall market. With a lively Q&A portion, this keynote offers valuable lessons for any MSP.
|
|
14:05
|
Why the data-driven MSP starts with billing
Presented by Merijn Schipper - CloudBilling
|
|
14:15
|
Case Study: MSP unburdens hospitals with Paessler PRTG
Presented by Wilco Ravestein - Paessler AG
|
|
14:25
|
Empowering MSP Excellence: Explore an Integrated MSP Platform for Future-Ready Services
Presented by Nisha Balajee - ManageEngine
|
|
14:35
|
Leadership and Cybersecurity for MSPs
Presented by Michael E Crean - SonicWall
|
|
14:45
|
PANEL SESSION
Monitoring, Management and Security
For this debate, our panellists will discuss the challenges faced by MSP when it comes to managing, and monetising network and cloud services. With questions from the audience, this session will also touch on the underlying security requirements as well as guidance around integrating new value-added services into broader managed IT portfolios.
CloudBilling, SonicWall, ManageEngine, and Paessler AG
|
|
15:05
|
|
Afternoon Break and Networking
|
15:30
|
The MSP Automation Checklist: 5 service operations essentials
Presented by David Bond - Panoramic Data
|
|
15:40
|
Automate Compliance. Simplify Security
Presented by Ian Ryan - Vanta
|
|
15:50
|
Improve Customer Business Outcomes with Complete and Scalable Services Offering
Presented by Henrik Davidsson - Check Point
|
|
16:00
|
Billing: Where Customer Experience Meets Profitability
Presented by Taija Engman - Good Sign
|
|
16:10
|
Key Considerations for MSPs Implementing High Availability Solutions
Presented by Harry Aujla - SIOS Technology Corp
|
|
16:20
|
PANEL SESSION
Automate for Success!
For this debate, our panellists will discuss the potential of automation and its impact across multiple managed service delivery tasks. From compliance, through cybersecurity to simplifying billing, this panel delves into the practical value of an increasingly AI powered workflow.
Panoramic Data, SIOS Technology Corp, Check Point, Vanta, and Good Sign
|
|
16:40
|
PANEL SESSION
MSP Panel - "The Big Debate"
This panel welcomes a quartet of MSPs from the region to discuss the market, challenges, and opportunities with welcomed input from delegates in the audience. In what promises to be a lively debate, we ask: What practical help can vendors offer to aid channel partners? Is AI more hype than reality? What were the highlights from the summit? And what do you want to see from us next year? The session will touch on a broad range of discussion points and is followed by our networking drinks reception.
|
|
17:00
|
Closing Remarks - Announcing The 2nd Prize Draw Winner for Apple AirPods Pro
|
17:05
|
Networking drinks - Announcing the 1st Prize Draw Winner for Apple iPad
|
|